Building field service software since 1986
Founded in 1986, TSM (The Service Manager) delivers practical, easy-to-use software to the field service industry, and in 2024 brought it all to the cloud with TSMPlus.
Nearly four decades of field service software
The first version of TSM was created in 1986 by David Younger as a DOS product. By the mid-90s it delivered a full field service capability — and was one of the first field service products in the world to include Palm Pilot mobility and accounting integration with early versions of MYOB, Attaché and Sybiz.
From 1995, TSM moved to Windows, and in 2003 we released our first fully featured Windows product — which grew into TSM Evolution, the proven desktop platform that has run service businesses for years. Along the way TSM has sold across Australia, Asia, Europe and North America, and still supports some of those early-adoption customers today.
In 2024 we released TSMPlus, our new cloud-based platform and the successor to TSM Evolution, incorporating over 30 years of experience — and we continue to innovate, bringing AI-driven technology to field service management.
From DOS to the cloud to AI-driven technology
Over 30 years of field service innovation — and still going.
It begins
David Younger creates the first version of TSM as a DOS product.
Ahead of its time
Full field service capability — among the world’s first with Palm Pilot mobility and MYOB, Attaché & Sybiz integration.
TSM Windows
Our first fully featured Windows product, built around ease of use and field service workflow — later known as TSM Evolution.
TSM Evolution Cloud
TSM users can now access TSM from anywhere, any time.
TSMPlus arrives
A cloud-based successor to TSM Evolution, bringing nearly four decades of experience to the modern field service business.
TSM Innovates with AI
TSM brings AI-driven technology to TSMPlus — helping field service businesses work smarter.
How we work with our customers
Simplicity first
We build software that’s easy to use and easy to implement, because tools only help if people actually use them.
True partnership
Responsive and relationship-focused — we adapt our software to fit how our customers really work.
Always innovating
From Palm Pilot mobility in the 90s to AI-driven technology today, we keep pushing field service forward.
A global heritage, local focus
TSM supports service businesses across three regions — predominantly Australia, New Zealand and Asia.
Trusted by service businesses like yours
From HVAC&R and facility services to mechanical and electrical — here’s what our customers say.
“It’s been a big year for us implementing TSM, and the team made the transition so much easier than we expected. We’re really looking forward to continuing next year.”
“We interfaced the Xero link with TSM and the changeover was seamless. TSM’s technical consultant was outstanding — setting up the new parameters and explaining exactly how everything works.”
“TSM has been responsive and relationship-focused — the ideal partner for the service technician business. They even modified the software so we could cost our jobs accurately.”
Ready to see TSMPlus in action?
Start a free trial and see how easy field service management can be — or book a personalised demo today.
